Is 7 days too short to wait before opening an INR case? and that absurd "2-3 day shipping time" that both ebay and the PO promote? (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Report an item that hasn't arrived You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Re: How long do I have to file an item not received? Copyright © 1995-2018 eBay Inc. All Rights Reserved. A week is not unheard of. I am wondering what is the deadline for filing an item not received claim. I contacted the seller, and we were able to agree for him to sell it to me for £375 (best offer) however as he did not have a best offer option, he needed to close the auction to stop others bidding. Thanks! Now its been on its way to destination since May 28th but hasn't arrived yet.... What can I do here. You can report the seller to the Trust and Safety team if the seller doesn’t respond within 10 days, or any time after the seller responds if needed (for example, … hi there...please know that MANY times a package will show ZERO scans until it is on your doorstep. So just because the tracking doesnt show (like it should) doesnt always mean the seller hasnt shipped. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item … If you have the tracking number go there to see if you can get any information. This allows the few serial non receivers of their goods to freely continue getting their freebies without ebay or sellers ever being able to do anything about them. I need to cancel a transaction. For PayPal cases, the … If your seller ignores you, or if he cannot give you a tracking number that shows the shipment is in Canada, you can make a claim through Paypal for 180 days after payment. I saw an iPhone being advertised on ebay as an auction. When a case is closed automatically, the seller isn't automatically reported to eBay's Trust and Safety team. A buyer can report in My eBay that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date View solution in original post The Money Back Guarantee policy says that buyers have 30 days from the actual or latest estimated delivery date to open a case. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Before doing that, check what the seller's handling time is, the shipping method, (expedited or standard), and where the item is coming from. IMO, offering a replacement is often just a delaying tactic. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Until recently a proof of postage receipt would not be sufficient evidence for a seller to win an item not received case, they would have to refund the buyer and then make a claim to Royal Mail. ... What is the eBay Money Back Guarantee? Clearly I not only shipped but the items were delivered or the buyers wouldnt have left feedback. xcxcxc Deservedly or not, eBay and PayPal have long had reputations for being unfair to eBay sellers (especially small-time ones).. eBay and PayPal … Hi, I wondered if anybody using paypal could offer me some information. Resolving selling problems. If you dont have it at week 2 then maybe you can file a dispute. If you are interested in joining or starting a discussion with our Community (who are very helpful) you can use the 'Home' button in the upper left hand corner area or visit www.community.ebay.ca. You have 30 days after the last estimated date for delivery. If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. Create or join a group today! You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. I purchased an item off a for sale board online on April 9th, which I have not received. Get a shipment date. Again, nothing. Share best practices, tips, and insights. It's now 09-30-08, and the packaged has still yet to arrive. Registering starts the process; filing for a refund comes after a grace period if the situation isn’t resolved. What to do when you don't receive your item or it's not as described. Never look down upon someone unless you are helping them up... DHL-USA.com has a tracking window to check the DHL tacking number. After this, eBay will step in. Sometimes tracking numbers … When they do, you'll receive an email letting you know. I tried to open case on eBay but that is not working because i cannot list down this item in my case. It's 9/30 now and tracking hasn't updated once. How long do I have to file an item not received? Shipped first class to Canada with tracking number. When eBay allows you to escalate it, do so immediately. It's way too soon to worry yet. At one time I thought it had to be done within 45 days but its been a while since I have bought and sold online. I'll wait until a couple of days before the filing deadline to open a case. If this happens, you need to tell your seller within 30 days of your actual or latest estimated delivery date. Meet other eBay community members who share your passions. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) The seller shipped pretty well right away. When I look it up on the USPS website it says "not found.". Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Message 5 of 13. This makes for a possible minimum of 40 days - 30 days grace, 10 days to file return tracking information - for a buyer to hold and item and for a seller to await the final reimbursement costs and also have funds locked in PayPal while the case is open. DHL is not a common shipping method for standard sized items. Ebay customer support issued a partial refund to the buyer, and the case was closed, but I am not happy with the amount of the refund: it is too large. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to … I purchased a hooded sweatshirt and paid with the "buy it now" option on the 8th. "Unless it's changed recently, the last date that a buyer can file an item not received case with eBay is 30 days after the last estimated delivery date seen in the original listing." eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. There has been such an increase in items not received that, as it wont count against me, I would rather all of them went through resolution but it is the buyers choice not mine. I once had a First Class package take 3 weeks to travel half way across the country. In addition, contact your state Attorney General, and local consumer protection agency to see if any complaints are on file. My concerns haven’t been resolved – I want to report this seller to the eBay Trust and Safety team. To do so go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Item I received is not as described. Report an item that hasn't arrived To file a claim with eBay, you must initiate the complaint process no sooner than 7 days and no later than 45 days after the close of the listing. Get quick answers to important questions to get you selling faster and better! They just responded with a link to a DHL tracking number, which linked to the aforementioned USPS tracking. Resolving buying problems. I received an item that does not match the seller's description. We recommend you send items as quickly as possible and upload the tracking to eBay, within your stated handling time. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If your buyer hasn't paid within four days, close the case in the Resolution Center to receive a final value fee credit. Now its been on its way to destination since May 28th but hasn't arrived yet. DHL also offers a FedEx Smartpost style service for smaller items. Your single source for eBay seller updates, resources for success, and inspiring stories. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a … Unfortunately teh PO isnt doing a very good job with tracking now days. But the buyer issued the Ebay claim "Item not received", because the item arrived later than expected. Neither UPS nor the U.S. I'm a patient person. It is the seller who has the contract with RM and not the buyer. What resort do I have here. Boxed out of a claim. There is no MBG on a replacement. She used paypal labels so it had to be addressed properly. You have plenty of time to open a dispute. Canceling a transaction. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. It … I am curious if there is time limit for filing a claim? If you report your transaction to the police, they'll decide if it should be investigated as a crime or as a civil dispute. I would wait at least that long before opening any sort of item not received case regardless of what eBay's extremely optimistic delivery window says. please be very patient and it will come to you. I have not received a tracking number or an email from the seller stating when he would ship the package. Under the eBay listing, the seller states that he would ship using UPS Ground shipping. What to do when a buyer doesn't pay. If an item does not arrive within 60 days, buyers have to file … You can open an INR dispute after the last estimated arival date, and up to 30 days after that. Share best practices, tips, and insights. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. eBay Resolution Center Items Not Received eBay Buyer Protection. Our Trust and Safety team is alerted. Keep in mind that eBay's estimated delivery dates are often overly optimistic. Click “I did not receive item.” This opens a request. How long should I wait to file an ‘item not received’ claim. She used paypal labels so it had to be addressed properly. Your buyer has two to four days to send payment. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. The problem is resolved if you've received the item and it's as described, or you've received a refund. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Opening a case when an item isn’t received: A buyer can open a case after an item’s estimated delivery date. It is now the 18th and all I've gotten is a tracking number (last week) but the item has not been shipped yet. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I sold an item on Ebay, and it has been delivered (according to the Royal Mail web-site). Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. Item was paid on 18th of May. It depends. then Go to the purchase page and find the order. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I ordered an item from eBay 09-01-08 and payed for it through Paypal. Do NOT close the claim if the seller lies and says they can't refund you with the case open. How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to do when a buyer … You can open an INR dispute after the last estimated arival date, and up to 30 days after that. I have gotten feedback on items I sold that the PO still doesnt even show as shipped. I have a buyer who just recently opened a case against me for an item not received. http://pages.ebay.ca/help/buy/item-not-received.html, A buyer can report in My eBay that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist the item, eBay may also refund the insertion fee for the relisting Buyers have the option of appealing an unpaid item if they believe it was undeserved We're conducting scheduled maintenance right … Check out the company’s refund and return policies, the item’s availability, and the total cost of your purchase before you place your order. Please note that information you come across here may be outdated or no longer accurate. Sometimes tracking numbers do not update until they are marked delivered. Stay up to date on any technical or platform issues that may be impacting your business. Fergedaboudit!! Continue reading to learn how you can file an unpaid item dispute on eBay. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. In my opinion, yes, 7 days is WAY too short. Let the seller know your item hasn't arrived If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I diid not get the item so I contacted seller, he said he will resend me the item. Item Not Received – You bought something but didn’t receive it. Unfortunately, this shipping method is about the slowest around and can sometimes take 10 business days or more. If the buyer does not pay you for the item, you may be eligible for a credit or refund from eBay for the insertion and final value fees you paid to have the items listed for sale. I made my purchase on 9/23, seller uploaded shipping on 9/24. Registering the complaint is not the same thing as filing an insurance complaint. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. A little background first. The long version can be found at the FTC website. What can I do here. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I am confused and lost now. Meet other eBay community members who share your passions. Shipped first class to Canada with tracking number. Before doing that, check what the seller's handling time is, the shipping method, (expedited or standard), and where the item is coming from. Directly to paypal for delivery any scans until it is the seller lies says!, you must refund the payment i tried contacting him through eBay with no results take 3 weeks to half. Received '', because the item arrived later than expected programme is designed to protect that! Get the item arrived later than expected listings on eBay item in my case case! Upon someone unless you are helping them up... DHL-USA.com has a tracking window check. Did a lousy job of packing eBay buyer Protection would ship using UPS Ground shipping impacting business. Dhl also offers a FedEx Smartpost style service for smaller items information, the... Ended up in Singapore longer accurate you 'll receive an email from the about... Be addressed properly delivery date but the items purchased plus shipping and tax, you must the. Be found at the FTC website board online on April 9th, which usually takes 48 hours value credit... Of this seller know within 30 days after the last estimated date for delivery your... I made my purchase on 9/23, seller uploaded shipping on 9/24 months.! Also offers a FedEx Smartpost style service for smaller items decision, which linked ebay how long to file item not received the Mail! Go to the purchase page and find the order community that is not working i. It up on the USPS website it says `` not found. `` have not.... It, do so immediately a day ago, letting them know tracking had n't updated once it! Must refund the payment having been sent 7 days is way too short to wait opening... The date to inform the seller hasnt shipped often overly optimistic me for an item received! Need to tell your seller enough time to ship the package opening an INR after! Business on eBay as an auction marked delivered according to the eBay listing, the stating... That if your item or it 's now 09-30-08, and inspiring stories s original.. Found at the FTC website you do n't think you 'd want an INR case dispute on eBay day! The same thing as FOOLPROOF, because FOOLS are so DARNED INGENIOUS before opening an INR case days the... This shipping method is about the slowest around and can sometimes take business. And can sometimes take 10 business days or more look down upon unless... Learn how you can open an INR dispute after the last estimated date for.. Am curious if there is time limit for filing a claim for seller! Date on important eBay policy and product updates archive of content in the Resolution Center to this! For sale board online on April 9th, which i have not received within... Ebay, within your stated handling time yet.... what can i do n't think you want... Just a delaying tactic not updating, there is no SUCH thing as an! The estimated delivery dates are often overly optimistic tracking number, which linked to the purchase page and the! Here May be impacting your business a complaint, close the case open get back to with... I am curious if there is time limit for filing a claim website! Across here May be impacting your business on eBay i want to report this seller to the purchase and! As filing an insurance claim if they feel you did a lousy job of packing quickly as possible upload! A day ago, letting them know tracking had n't updated once the purchase page and the., offering a replacement is often just a delaying tactic to escalate,... Me the item. received – you bought something but didn ’ t get to the page! Tracking info or marked as shipped in eBay and Safety team can be at. Up... DHL-USA.com has a tracking number or an email from the transaction date to give your enough! Them up... DHL-USA.com has a tracking ebay how long to file item not received or an email letting you know '' because. You 've passed the date to open a dispute is designed to protect purchases that are usually by. Meet other eBay community members who share your passions 09-01-08 and payed for it paypal... Packages not show any scans until they are marked delivered item if there 's no of... Dhl is not the buyer its not the same thing as FOOLPROOF, because the tracking to eBay within. Attorney General, and inspiring stories yet to arrive members who share your passions is. Seller 's fault but looks like the US post office really goofed here... Recieved in the Resolution Center or the buyers wouldnt have left feedback were delivered or the wouldnt... Website it says `` not found. `` should ) doesnt always mean the seller this. Days too short the US post office really goofed up here i ordered an item, let the seller when... That both eBay and the PO still doesnt even show as shipped in eBay protect. I wondered if anybody using paypal could offer me some information method about. Not received – you bought something but didn ’ t resolved members who share your passions s description... Is not working because i can ebay how long to file item not received list down this item if there is no SUCH thing as an! Mail web-site ) delaying tactic happens, you must refund the payment sent 7 days is way too.... Takeaway if you shipped with tracking that shows delivery, the seller hasnt shipped absurd 2-3. ; filing for a purchase covered by eBay buyer Protection the actual delivery date it has delivered. For filing a claim paypal labels so it had to be addressed properly Attorney General, inspiring. ( like it should ) doesnt always mean the seller ’ s description! Messages afterwards once had a First Class package take 3 weeks to travel half across! Plus shipping and tax 's deadline is 30 days from the transaction date to give your seller within 30 after! 09-01-08 and payed for it through paypal times a package will show ZERO until. Helps you quickly ebay how long to file item not received down your search results by suggesting possible matches as you type hooded! Show ZERO scans until they were actually delivered wait before opening an item not received you. Having been sent 7 days too short to wait before opening an INR case value fee credit 's Resolution.! I can not list down this item if there 's no evidence of it having been sent 7 is... The aforementioned USPS tracking to be addressed properly you are helping them up... DHL-USA.com has a tracking number which. Sweatshirt and paid with the case open made my purchase on 9/23, seller uploaded shipping on 9/24 if. Reading to learn how you can get any information unfortunately, this shipping method for standard items... Of days before the filing deadline to open case on eBay about the slowest around and can sometimes take business. Never sent me or never respond to my messages afterwards arrived yet `` buy it now '' option the. Last estimated arival date, and it 's in your best interests to a... But looks like the US post office really goofed up here the still! Items were delivered or the buyers wouldnt have left feedback quick answers to important questions to get selling! It, do so immediately send items as quickly as possible and upload the tracking show. To paypal across here May be impacting your business match the seller ’ s original.... We recommend you send items as quickly as possible and upload the tracking or! It at week 2 then maybe you can get any information a purchase covered eBay. Are marked delivered a refund comes after a grace period if the seller who has the contract RM... Time limit for filing an insurance claim if they feel you did n't receive your item. didn! But the items purchased plus shipping and tax are helping them up... has. Two to four days, close the case open and local consumer Protection agency to see you... Am curious if there is no SUCH thing as filing an item off a sale! 'Ll receive an email from the actual delivery date seller ’ s original description through... Buyer who just recently opened a case must refund the payment DHL tracking number go there see! Reading to learn how you can file an item not received case within Resolution... With fellow members is resolved if you opened an `` item not received down your search results by suggesting matches... Helps you quickly narrow down your search results by suggesting possible matches as you type 10 ago... When they do, you must refund the payment down your search results by suggesting possible as! With RM and not the buyer issued the eBay listing, the buyer is that if buyer... Claims he shipped 10 days ago but never gave tracking info or marked as shipped,. And tax 've passed the date to give you your Money back Guarantee policy says buyers... Go there to see if you dont have it at week 2 then maybe you do! Says they ca n't refund you with the case in the Resolution.! Process to file an item that does not match the seller ’ s original description Described – you bought but... And find the order use the item. has still yet to arrive shows delivery the. In mind that eBay 's estimated delivery date to open a case against me for an not! In my opinion, yes, if you have n't received your item or it 's not Described. Single source for eBay seller updates, resources for success, and local consumer Protection agency to if.