I had a full refund a few days later. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. If you're returning an item to a retailer and you've created the tracked returns label but can't print it, we can help. Some strange things are happening at the moment. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Now the shipping label is vertical which cuts off part of the shipping receipt at the bottom of the page. The return request will then be closed. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I was told that because the watch was not working properly, that I did not have to return it..It was up to me to contact the seller as to where he wanted me to ship the watch. Ebay is not helping either letting buyers liberally open cases. Learn more about our Condition of returns policy. Tip Choose your reason for cancelling the label. Confirm your return address on the label. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help within 21 business days of opening your return request. I have been trying to print a return label for 4 days it is on my screen but will not print I dont have any gtrouble with other suppliers why you. If a buyer does not use eBay's return label printing workflow, the package cannot be tracked. when not using the new "return" button option). Small items are audio products, cameras, computers, gaming products, small appliances and small TVs (under 43”). Did a return request using "doesn't work or is defective" and asked for a return label. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. You can purchase a return postage label through the return request and send it to your buyer. Something went wrong. I agree. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If you use an eBay return label, tracking details are automatically uploaded. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. From here you can also print postage labels for eBay Delivery powered by Packlink and Royal Mail. Until the limit is reached on reprints, thus necessitating the voiding of label. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. The seller will also pay for return postage. More; Forum; News; Weekly email; Search. To improve your help experience, please sign in to … Opening duplicate requests using other buyer protection programmes, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyers address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging and item and then returning it. Enter your search term to display live search results. Log into your Seller Hub. Send an eBay postage label. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. This is going to sound stupid, but rather than just pressing Print, go to the print options and check where you are sending the item to "print". Find more information about return postage. It's easy to create and print postage labels using eBay Delivery powered by Packlink. Select View return details beside the item. Tip The buyer has requested a return from their Purchase history in My eBay. As with offering the right postage options and delivering items on time, securing your item in the right type of packaging for safe delivery is key to a positive buyer experience. We want to make sure eBay is a fair place to sell. Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or … Adding tracking details to your return helps protect against delays or issues in the refund process. Pack your items for postage . Return the item in the same condition you received it in — pack it well. Change your collection address to your work address and print your label off at work (you will need assistance from our live help team to do this). Ensure your item has a postage label affixed that you have purchased or received as a Returns label which is not the QR code. Details: Customer has requested a return. Or, if you missed the seller's deadline to start a return. These big companies don't profit off of re-sales on eBay. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, What happens after you've started a return, Misuse of returns or the eBay Money Back Guarantee, manually add tracking details to the return. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. Check the listing’s return policy before making your purchase. Open a Returns Case with Ebay if you are within 30 days. Email . Check the listing’s return policy before making your purchase. Service Message: Earlier this year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. If you have a reference number and want to check where your item is, please use Track your item. Hi.I suggest you look in your my ebay on the left menu should be Postage Labels.Click on that and see if the label is in there and will print out.If it will I suggest using that label for return as it is already in the system.If you use the bag and label from seller try adding/updating the tracking number of the label or P.O. eBay make it very easy for buyers to return items, so it’s important that you fully understand the process, and when you have to take action: The buyer requests a return in their My eBay and you'll be notified by email. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. There are two changes to the returns process: We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). If you printed a label with eBay Delivery Powered by Packlink, you can cancel it within 15 days by visiting Packlink help page on cancelling or modifying a shipment. Streamlined returns policies. You can send them a return label or set up the listing to offer free returns that provide a label automatically to the buyer when they request a return. Some labels are supplied by default in A4 format and require correction to 4x6 label size if that is what you are using, if not done the printer may not accept the file. If you cancel the label before your next invoice, you will not be charged. The seller has two days to inspect the returned item and issue a refund to the buyer. Choose your preferred delivery service by selecting View all services. Find the item under Returns and canceled orders. 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