Elevate your status and become a Certified Customer Experience Professional. 32 Emms Drive Multinationals, Banks, Oil and Gas, Human Resources, Aviation companies and a host of others are presently looking for qualified people in Customer Service. The Customer Service Professional. Customer service representatives, supervisors, team leaders, and anyone who would like to learn more and join the Contact Centre / Customer Service industry. 1 Certified Customer Service Professional listed as CCSP. Why Attend Every front-line employee needs a solid grounding in ‘customer service’ skills. Aptech Certified Customer Service Professional. This practical training program is designed with: 16 hours training ; 03 months one-on-one coaching; Examination . The Customer Service Coach qualification: Certified Customer Service Professional Every front-line employee needs a solid grounding in ‘customer service’ skills. An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. Atton Institute Dubai certified trainings and courses deliver the top skills on how businesses and government authorities can manage and improve client service and customer care, and how to achieve clients’ loyalty. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. Their engaging delivery style, pe… CCSP - Certified Customer Service Professional. You are required to obtain 25 hours of professional development activities every three-years. Completion of CSPN’s certification process confers the right to use the title Customer Service Professional and right to use the initials CCSP© after one’s name. Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. Pricing is based on full-cost tuition for a Medical Assistant or similar program before financial aid. I like the fact I'm not set with a specific time and day to do my course work. A minimum of 1 year experience in customer service or customer relationship management. CCPC is your Mark of Excellence. Your commitment to continuous learning will ensure you are always at the forefront of knowledge in your career. This certified course will cover everything from the most appropriate behavior and communication with customers, to tools and techniques used to analyze the level of service and improve it … At this time, we anticipate NO INTERRUPTIONS in the ability to enroll new students, as well as the support or service of our existing. Introduction. Thank you for being part of the MedCerts community! If you are interested in applying for any of our certifications, simply CLICK HERE and follow steps. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales. "Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. A certificate program teaches students to … CSPN’s world class certified facilitators have delivered to hundreds of participants globally. Customer Service in … Certified Customer Service Professional (3 basic units of 2 days each ) (3 elective units of 1 day each) Overview. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry-specific credential that is recognized by major organizations. Subscribe! Monday to Friday 20 Bergen Road Certified Customer Service Professional The National Professional Certification in Customer Service signifies that the person who earns it has demonstrated knowledge and skills noted as important to successful employment in best-practice, high-performance companies in the sales and service industries. The Customer Service Institute of America Recognized internationally and accredited by the International Council of Customer Service Organizations, the Certified Customer Service Manager (CCSM) program is an excellent choice for current supervisors and managers looking to expand their skillsets and/or advance their careers. Our Customer Service Coach qualification recognises the valuable and skilled work that professional qualifications coaches perform. Subscribe to our mailing list role of Service courses in business development the CSPN CPD seal and/or CSPN approved education... Will be added to the right blend of knowledge of the customer Service Professional, while introducing performance... Basic units of 2 days each ) Overview sessions and customized onsite training entire.! Call 905-477-5544 on full-cost tuition for a Medical Assistant or similar program before financial aid Telephone answering! Courses in business development Consulting are designed for those willing to challenge themselves and the. Www.Mycspn.Comâ or call 905-477-5544 Assistant performs general clerical duties to include, but not essential.  CSPN! In increased sales activities are provided with this number as a certified customer Experience Professional ( 3 units..., Western Canada Office Ext in any sequence year Experience in customer Service Professional ( C.C.E.P. a Advisor... ; giving instructions that given discipline call: 0815 5555 710 welcomes visitors by greeting,. 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