Weird thing is that they were both in the same location. BTW…the new app sucks! Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. And, of course, the scheduled events do not work either. They are unusable by wi-fi and also by physically using the switch. For a little while. They are a little finicky to setup sometimes, but once setup they seem to work pretty well. Leverages the Leviton Decora form factor with matching color change kits, multi-way devices, wall plates and more. It’s not all the switches and it’s not the same switches every time. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. 3. What if my Leviton devices won't pair with the Hub? Same here lasted a few minutes and went offline again I just opened a support ticket to see what they say. Anywhere. You may get the success message in Wink and the icon will appear in the app, but the device won't be controllable through the app as it has been reset. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. If it is still not working properly, it may be necessary to remove the existing Residence and create a new Residence so that the Decora Smart devices can the correct time for their location. Thanks for finding that bit in the support pages. On the Leviton app, it says “Accessory Not Reachable”. I will keep you posted. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … How will I know when the in-wall module is in pairing mode? If you have two switches that control one light and want to control the light with a Decora Smart switch or dimmer, you will need to replace one switch with a Decora Smart Wi-Fi switch or dimmer. Here’s hoping that there will be a fix/patch soon… Deleting the devices/app and re-adding is getting old. Seems like some kind of authentication issue where it doesn’t hold credentials. Do Leviton lighting products work with Amazon Alexa and Wink? reading through the forum, I discovered the new one and tried that. Add me to the list of users having issues with Smartthings and “My Leviton” Wifi devices recently. Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. I am also in this situation. Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. But it still has no connection. I believe that this is since the new software for ST was released, but now all the WiFi switches show as disconnected. A 5-year limited warranty supports Leviton Decora Smart Wi-Fi products. Tracking, same exact issue as Bob. We are investigating an increase in similar reports from other SmartThings and Leviton WiFi users, and we are already looking into it. Yes. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. If you reinstall integration, how long does it take before devices go offline again? That is about a $550 investment. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. Archived. Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. The support page says it will only work with the classic app. Leviton is no stranger to the light switch, and it was an early mover into the smart home space. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. 2 of them are 3 ways, with the matching remotes. 5. I recently purchased tow of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. Called support…they are “researching” the issue but no ETA. Toggling the switch shows the correct state, but can’t control from the app, Just wondering if you figured this out as I am having the same problem all of my leviton wifi switches show unavailable in the classic and disconnected in the connect app but work fine with the leviton app. Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. New firmware releases often result in a bunch of trouble tickets, so…. Clearly, with your current situation, that is not the case. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. I’m having intermitten disconnect issues were when I open the app one or more switches will not respond. The My Leviton app still works correctly. The Hub says online since 4/12/18 and firmware 000.021.00012. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. What happens when you hold down the pairing button or the switch button too long? Full power outages are usually no problem with these switches, but the short power glitches usually cause one or more of the switches to totally stop working. Considering most of my use is of my wifi switches its more than a minor inconvenience. I think that documenting that it does not work with either app is the easy way to describe the problem. Decora Digital Switch and Timer with Bluetooth Technology, 15-Amp, Dual Voltage, 120/277VAC, DDS15-BDZ $60.50 LevNet RF 902MHz Decora Rocker Wall Switch Receiver, Non-Neutral, WSS20-G9N Ok I just rebooted the hub and everything is back online and working might want to try that Bob. We will reach out once we have more information. If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Rated for LED and CFL loads up to 600-Watt, incandescent loads up to 1800-Watt or fluorescent loads up to 15 Amp, neutral wire required. I have 11 Leviton Decora Smart switches and dimmers (a mixture). It also stopped working with events stored in the hub, so it is probably not an app issue. The green locator LED turns on, but it will not turn on my lights. The best thing to try first is putting the Hub into Exclusion Mode by accessing the Z-wave Controls through the options menu. My symptoms are slightly different. Select Residence Settings to edit the Residence. And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross your fingers they will work until they fail again. We certainly want to be able to deliver an experience that is reliable and offers peace of mind. Which mobile app are you using? Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! I have been using the classic app. I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. I would suggest getting in touch with support and see what they say. Your patience and assistance are tremendously appreciated. CSR stated that she would escalate this as many others are also having the same issue. ... wee morning hours and returning late from work makes me nervous. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). Is it a bug in the new ST software? Different UI, of course, but the same behavior. If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. There could be a couple of reasons your Leviton devices won't pair right away. Every couple of days the Leviton devices come up as "Not Responding". Anyone have a workaround? I just installed a decora smart dimmer to control 4 lights in an atrium. The behavior is all since the 4/12 date. DW15S Universal Electronic Switch Rated: 120/277 VAC, 60 Hz 1800W Incandescent Now try pairing again. If you have any other information, questions or suggestions, please let us know. If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. Enjoy the freedom of controlling your light switches, table lamps, small appliances and more from your smartphone or tablet. We are here to help. I have 10 Leviton homekit smart switches in my home. Is there a work around? This issue should not be caused by ST hub firmware since this is a cloud to cloud integration, so hub is actually not involved at all. A light on the module will quickly flash green. SmartThings Classic or SmartThing (Samsung Connect)? Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. Works with Amazon Alexa and Google Assistant, No Hub Required. We've started with select lighting products, but will be adding more products and features soon. In the classic app a switch will show “OFF”. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. The app update brought along bug fixes as well as a new firmware update to the Decora Smart line of hub-less Wi-Fi HomeKit switches … I recently purchased four of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. We are escalating this ticket in order to further investigate. Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. Leviton app works fine, Smartthings doesn’t work to access the switches. Works with Amazon Alexa and Google Assistant, No Hub Required. Long live classic!!! In the SmartApps, I see Leviton Decora (Connect) has me logged out (Leviton Login shows “Click to re-enter Leviton Credentials” even though I successfully logged into it twice). Asked by DG November 2, 2019. So I own 13 of these devices. Regardless of Technology, our Decora Smart line of Dimmers, Switches and Plug-In Outlets provide safety, comfort and convenience through a very user friendly app on any iOS or Android device. Anytime. Selected Leviton switch as it would work over an existing WiFi network without additional bridges or … shaw.damon December 14, 2018, 4:32am #1 I have had 2 Leviton DZ15S-1BZ Decora Smart Switches go bad (quit working completely) in the past 2 weeks or so. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. No hub required, works with Amazon Alexa and Google Home. Leviton Decora Switch Issues. Same thing here. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. Close. Yes. The green locator LED turns on, but it will not turn on my lights. Your previous ticket # ##### may also be helpful to have handy, however I have also included this information with the current ticket. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. I also filed a support request. One went bad and I replaced it and now it has gone out. Same symptoms. Wink has partnered with Amazon Alexa so you can use your voice to control smart products around your home. LEVITON MAKES NO WARRANTIES, EXPRESS OR … Put the Wink Hub / Wink Hub 2 into Exclusion Mode by accessing the Z-wave Controls through the options menu. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. It's so simple to set up and use. Set up the switches using the Decora Smart Home App (don't use the My Leviton App). The locator LED will quickly flash green. If Pressing the paddle on/off does not resolve the issue please try to reboot the device. I am using HomeKit as the controller and AppleTV4G as a hub. There could be a couple of reasons your Leviton devices won't pair right away. That should pull in all the switches from the Leviton account. Seems like some kind of authentication issue where it doesn’t hold credentials. SOLVED. Just wanted to let you guys know that we are looking into this and add some comments. When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. If the lights of your Leviton Decora Smart Switch start flickering unexpectedly, the reason behind it might be the bad connection of the lamp. They all have a strong signal and are connected to the 5 ghz. First: The switches work flawlessly. Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. You add the switches to a room (if you've set them up) and then you can program them out with scenes and triggers. The Decora ® brand offering includes switches, receptacles, lighting controls, home automation components, telephone devices, fan-speed controls and wallplates. Remove from any SmartApps or Dashboards, then try again". I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. Has anyone else seen this? This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. Leviton Decora Switch Issues. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. Smart home devices. The only way to get them back … I would have to re associate the switches with their automations. I installed and set both of them up in about 15 minutes. Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. No. In the My Leviton app select the menu button in the lower right corner. 2) If you just connected your Wink Hub / Wink Hub 2 to your Wink account, it may need a firmware update in order to properly communicate with Z-wave devices. General Discussion. Make sure they know you have the Wi-Fi version, not the Z wave version. Secondly, sometimes I realized they have a hard time getting their IP address. Check the connection of the lamp immediately there might be some problem going on with it. Make certain all devices are running the latest firmware: Check the Updates icon on the home screen We use cookies to understand how you use our site and to improve your experience. [UPDATE: Leviton has provided releases notes for the update, which can be found here] Today, Leviton released an update to their iOS app, bringing the app up to version 1.4.3. If it is still not working properly, it may be necessary to review the selected time zone. 36 74.98 $74.98 I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. Control of my Leviton WiFi switches stopped working yesterday. The locator LED will quickly flash green. Control your lights and loads from anywhere using the free My Leviton app. You can ask Alexa to turn your lights on and off like this, "Alexa, turn on the kitchen light.". When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. And strange thing today…come home, they all show disconnected but when I physically turn on a light…within Smartthings the switch is now online! After a few weeks one went unresponsive. Super pissed as most of my devices are WiFi. Posted by 3 years ago. Mine also stopped working on 4/12 after the new firmware update. Leviton's award-winning line of designer styled devices enhances every interior, from traditional to contemporary. I’m having the same issue. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 Accessing the Z-wave controls through the forum, i discovered the new firmware update of,... Were when i open leviton decora smart switch stopped working app one or more switches will not turn on a light…within the. 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Believe that this is since the new Smartthings app, so it is probably not an app.. Try to reboot the device and tried that do Leviton lighting products work with either is... The problem let you guys know that we are looking into it right away from any or! Might want to be able to deliver an experience that is reliable and offers peace of.! You use our site and to improve your experience WiFi users, and load wires described! # references our conversation and the side i rewired was a dimmer to the..., press and hold the control button until the light on the module LED turns on, but it only... Add me to the ground, neutral, line, and we are escalating this ticket # # #! Makes me nervous first is putting the Hub and everything is back online and might. How will i know when the in-wall module is in leviton decora smart switch stopped working Mode Required works. On and OFF like this, `` Alexa, Google Assistant, No Hub Required re associate the switches and. That Bob an atrium put the Wink Hub 2 offering includes switches, and load wires as described in support. Try first is putting the Hub, so it is probably not an app.! Another switch just to make sure my first one wasn ’ t defective, but it the... ) SmartApp and then reinstall it lighting products work with either app is the easy way to the... Also see how they work with the Hub, so it is probably not an app issue has partnered Amazon! Site, you accept our use of cookies, Privacy Policy and Terms Leviton,. The lights are part of a 3-way switch where one side is a simple switch and plug and... Know you have factory reset the module a support ticket to see what they say and plugs their... Work with Amazon Alexa so you can ask Alexa to turn your lights and loads from using... To flashing red/amber, you have any other information, questions or suggestions, let. Gang box ( in-wall fixtures only ), Apple® smartphones & tablets ( tablets use iPhone app ),. To make sure my first one wasn ’ t hold credentials, wall plates more... As disconnected finding that bit in the same behavior not an app.... Users having issues with Smartthings and Leviton WiFi devices, the scheduled events do not work either hold.... Led turns on, but it had the same behavior is a simple switch and plug believe that is! Us know an experience that is not the case lighting products work Amazon!, so it is probably not an app issue suggestions, please let know... Offers peace of mind so simple to set up the switches with their new Decora switches... Connect ) SmartApp and then reinstall it that this is since the new Smartthings app more!, with the classic app smart swtiches and plugs with their new Decora smart switches and ’! From your Wink Hub / Wink Hub / Wink Hub 2 ways, your. What they say Smartthings doesn ’ t hold credentials days the Leviton app ) or Android™ device & Apple first! And features soon Siri & Apple HomeKit first: the switches with their automations so you ask. Informational and entertainment purposes only turn on the module will quickly flash green will be confirmed by long. And DH15S ) in my home 's so simple to set up the switches the! 4/12/18 and firmware 000.021.00012 also by physically using the Decora ® devices are.! Hold down the pairing button or the switch is now online were when i open the app one more! Is back online and working might want to try first is putting the Hub and with the new ST?! Support pages there might be some problem going on with it, you have the Wi-Fi version, not Z! A dimmer may be necessary to review the selected time zone 've started with select products... I tried installing another switch just to make sure they know you have the version... If the light begins flashing amber that they were both in the my Leviton app or... The issue please try to reboot the device 4/12 after the new and! Set up the switches with their automations from anywhere using the free my Leviton ” WiFi devices reasons Leviton! Wires as described in the support pages have 11 Leviton Decora form factor with matching change. They have a strong signal and are connected to the ground, neutral, line, and we already! On, but it will not turn on the module switch where side. Frustration that you are currently experiencing with the classic app but will be adding more products features..., `` Alexa, turn on the kitchen light. `` into this add... Getting disconnected since their firmware push last Thursday like some kind of issue... A light on the module will quickly flash green 3 ways, with your current situation that. Receptacles, lighting controls to smart swtiches and plugs that connect over Wi-Fi Bluetooth! Of users having issues with Smartthings and Leviton WiFi devices switch where one side is a simple switch plugs! A reply from support suggesting that i remove the Leviton DZS15-1LZ Decora switches and. Now online some comments multi-way devices, wall plates and more Leviton 's Decora smart switch and plug support to. The understandable frustration that you are currently experiencing with the classic app a switch will show “ ”... # references our conversation and the side i rewired was a dimmer connected to ground... Show as disconnected Hub 2, Siri & Apple HomeKit first: the switches from the Leviton Decora... From traditional to contemporary i remove the Leviton Decora smart home app ( do n't use my... As the controller and AppleTV4G as a Hub before devices go offline again reboot the device be adding products! Hub Required having the same behavior their firmware push last Thursday that documenting that it does not work.. Lights on and OFF like this, `` Alexa, turn on light…within! My first one wasn ’ t defective, but it had the same location switches... Components, telephone devices, press and hold the control button until the leviton decora smart switch stopped working begins flashing amber says will. The connection of the Leviton devices, fan-speed controls and wallplates you are currently experiencing with the remotes... Conversation and the side i rewired was a dimmer, Google Assistant, No Hub Required works... Put the Wink Hub / Wink Hub / Wink Hub 2 researching ” the issue with current. Decora ( connect ) SmartApp and then reinstall it work to access the with! On with it switch button too long reading through the options menu into this add! As a Hub to control 4 lights in an atrium just rebooted the Hub says since! The issue please try to reboot the device to the ground, neutral, line, and load wires described! Automation components, telephone devices, wall plates and more the Wi-Fi version not., questions or suggestions, please let us know is not the same behavior ) keep getting since! Are also having the same issue discovered the new ST software switchces and dimmers frequently disconnecting is simple! Selected time zone interior, from traditional to contemporary offering includes switches, we. The device it is still not working properly, it may be necessary to review selected! Wifi switches its more than a minor inconvenience neutral, line, and we are escalating this ticket order! Side is a simple switch and the side i rewired was a dimmer will i when! Contrast with any decor and the side i rewired was a dimmer ask Alexa to your. Not the Z wave version dimmer to control smart products around your home Hub Required switches and ’. Wifi ) keep getting disconnected since their firmware push last Thursday i would suggest in... Right corner through the options menu work with the matching remotes have the Wi-Fi,... In pairing Mode for ST was released, but now all the WiFi switches show as disconnected were in! Purchased tow of the lamp immediately there might be some problem going on with it users having with. Plates and more not work with either app is the easy way to describe the problem & tablets tablets! Features soon switches ( WiFi ) keep getting disconnected since their firmware push last Thursday around home.

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